Contact us: 1-800-663-0400 | info@murchies.com

Privacy and Security

PRIVACY POLICY

We at Murchie's are committed to protecting your privacy. We use the information you provide during online purchasing to process your online orders only. We do not sell, trade or rent your personal information to others. Murchie's may release account information when we believe, in good faith, that such release is reasonably necessary to either comply with law, enforce or apply the terms of any of our user agreements or protect the rights, property or safety of Murchie's, our users, or others. We collect no other personal information about you other than what you provide during the checkout process.

PERSONAL INFORMATION COLLECTED

In order to process your online order, we require your name, email address, shipping address and card billing address, credit card number, expiry date and security code from the back of the card, and a contact phone number. This allows us to process and fulfill your order and to notify you of your order status.

PROTECTING YOUR PERSONAL INFORMATION

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

When you provide us your personal information to process your online order, we receive this information using a secure Internet server employing the industry standard secure transmission protocol known as SSL (Secure Socket Layer). SSL encrypts all personal information you send us, ensuring that this information is sent to us in a private and secure manner. Once received, all of your personal information is protected against unauthorized access.

A Murchie's representative will only ask you for credit card information if they are taking an order placed by phone or, for example, if your card is declined or expired, or we need to issue you a refund. If you receive a phone call or email requesting credit card information and do not feel confident that you are speaking to authorized Murchie’s personnel, you are welcome to ask the name of the person you are speaking to and call us back in order to verify the legitimacy of the inquiry. A Murchie's representative may also contact you by phone or email to confirm the details of your order if required for fulfillment.

USE OF INFORMATION

Your order history is tracked by Murchie’s for internal use only, to help provide you with better products and services. For example, we use this information:
  • • For internal record keeping
  • • To improve our products and services
  • • To periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided
  • • From time to time, we may also use your information to contact you for internal market research purposes. We may contact you by email, phone, fax or mail.

ADDITIONAL INFORMATION – COOKIES

A cookie is a small file which asks permission to be placed on your computer's hard drive. Cookies help analyze web traffic and allow web applications to respond to you as an individual. A web application can tailor its operations to your convenience, likes and dislikes by gathering and remembering information about your preferences. We use cookies to help us analyze web page traffic and tailor our website to customer needs.

Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.