Shipping & Payment Information


 

1. Flat Rate Shipping
2. Shipping Method
3. Payment Options
4. Currency
5. Shipping Procedures
6. Lost, Damaged, or Incorrect Shipments

If you encounter any problems with placing an online order, please email us at order@murchies.com. If you require further assistance or wish to place your order by phone, please call 1-800-663-0400.


1. Flat Rate Shipping

Flat rate shipping means that you pay one low, flat rate shipping fee, regardless of your order size. We regularly offer promotions, including promotions for free shipping, to our email subscribers. Add yourself to the list to subscribe to future offers, and receive a $10 coupon off your first order of $50 or more! Please note: Free shipping offers are only applicable to orders within Canada and USA after taxes and discounts.

Rates:

2. Shipping Method

We work with our shipping providers to ensure that customers receive their shipments as quickly as possible.

Shipping Requests:
If you would like to make a special shipping request, you may note this in the Shipping Address or Gift Message field when you place your order, for example:

Shipping rates outside of Canada / USA vary by address and the type/amount of products ordered. To obtain a quote, please email order@murchies.com with your full name, mailing address, phone number, and a list and quantities of items that you wish to order.

3. Payment Options

Your online purchases will appear as Murchie's Tea & Coffee on your credit card statement.

4. Currency

5. Shipping Procedures “Order Flow”

  1. When you place an order through www.murchies.com, you will receive a confirmation message on the screen containing your order number. Please print this page for your records.
  2. You will also receive an email confirmation with the details of your order. If you don’t receive a confirmation email, please check your junk mail folder as the message may have been flagged as spam.
  3. Once your order is ready to be shipped you should receive an additional email that will include your order tracking number. This number will be activated once your package leaves our building and is scanned by the delivery service.
  4. Most orders are shipped within 3 business days of receipt. Orders are not processed on weekends or British Columbia statutory holidays.
  5. Many of our shipments arrive within 2-3 days of the order being placed, but sometimes orders will take up to 7-10 business days to arrive depending on your location and our order volume. Please allow a longer processing and delivery timeframe during holiday seasons including Black Friday weekend and Christmas.

6. Lost, Damaged or Incorrect Shipments

If your shipment is lost, damaged or incorrect we will make every effort to correct it immediately! Please contact us at order@murchies.com or 1-800-663-0400.

Lost Shipments
If you do not receive your package within 7 - 10 business days:

Damaged Packages
If your package arrives damaged, please send us an email (order@murchies.com) containing a photo (if possible), along with a description of the damage. We will work with you to resolve the issue.

Shipping Errors
If we have made an error in fulfilling your order (e.g., wrong item or quantity), please contact us right away so that we can correct our error at no cost to you.

Quality Concerns
If you are unhappy with the quality of the products you have received, please see Returns and Exchanges.

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